According to the US federal law, all customers can get a refund for being dissatisfied with the quality of the service or the sold product. There are three basic rules that guarantee a 100% refund to clients:
- Customers can get their money back if the purchased products have defects or do not correspond to the product characteristics. People can also return the product if the seller has not described it correctly.
- Generally, customers can ask for a refund if the product was bought not long time ago. According to the law, one can return the unused goods during the first 14 days after the purchase.
- Customers can ask for the analog if the drug has expired or the package was damaged.
However, there are some exceptions. If you decide to return the product, make sure it does not belong to the goods with a short lifespan. As a rule, you should read information about the product before making a purchase. We mention this information in the product description. So, you should check twice if the chosen product meets the Refund Policy mentioned on our official webpage. Besides, you should save receipts that prove your purchase with the date. Pay attention to the day of purchase to make sure you can still request your refund meeting the legal period provided in the document of the customer’s rights.